I just can't believe some people here criticize the guy who get beat up by the security guards. They over use force. Those security guards look like black and Hispanic, they are bullying this Vietnamese Doctor. There were other ways to solve the problem.but they chose brutality.
this has nothing to do with overbooking. they want the seats for their own employees that's what gets people so upset. There were comments about why the employees don't book their own seats, they get free rides, and bumped the pay riders. Another thing is the gate should reserve seats for the employees before they broad everybody else, which they din not. It just shows how mess up the system is. you should not bump people when they are broad and seated. The agony of going through the check point, the gate, carrying all the luggage is too much, most people will not accept vouchers, which is too little for compensation. There were also comments on why they did not put their employees on another flight, or book them on other airlines out to the same destination. The bottom line is United is too cheap, they want to save money. and have no respect for the paying customers.