我放在寄存柜顶上的物品被寄存公司扔掉了

8/31

我放在寄存柜顶上的物品被寄存公司扔掉了

我的寄存柜满了，一些物品只好放在柜顶上，同时有时有些物品是湿的，比如下雨后的雨伞，雨衣，洗了滴干水的湿衣服，不能放在柜里，只能放在柜顶上。

我上周六去机场上班前，寄存柜顶上放了很多东西，大件的三辆行李车，两个空背包，一个电饭锅，一张叠好的篷布，四把雨伞，还有一些小东西，其中最重要的是眼镜。那是我新配的眼镜。还有两三个大空瓶子，四件衣服，其中两件是刚洗了滴干水的。8月30日我返回寄存公司，柜顶上的物品都不见了。推测是寄存公司的工作人员干的。

昨晚我问办公室的一个半黑男员，他说模糊记得周日看见有三四辆行李车的物品被清洁工扔掉。他说被扔了就无法追回。他说工作人员扔我寄存柜顶上的物品，应该提前通知我。

今天早上，我问办公室的另一个半黑男员，他说如果这是工作人员扔的，不会提前通知我，我说我想要一份报告，他说不给出报告。

下午，我写了一封类似投诉信的文章，意图发邮件给该寄存公司的总公司，写完后查其网页，发现要投诉只能打其客服电话，没有邮箱可以发。于是打其客服电话。

接电话先是一个女员，听完我的描述，她说工作人员见到寄存柜顶上有物品，就可以拿走，因为要保持干净。我说物品被工作人员拿走，和被人偷走是不一样的，工作人员拿走，却没有处理流程，没有文件记载，怎么和被偷走区分？

她把电话转给一个男员。男员说工作人员清走寄存柜顶上的物品，需要提前几天通知该柜子的租客，如果租客不回复，再清理。我说这次没人通知我。他说没通知，但物品已经被扔，也追不回来了，没有什么能做的。他显然临场编瞎话说，我今天早上问的办公室的那个男员就是经理，经理说在清走我的物品时打了电话给我，但打的是我的寄存柜的隔壁柜子的租客的电话，打错了电话，所以没联系上我。我说那个男员今天已经打电话给你了，难以置信。我说我打这个电话，并不能为我追回任何损失，我是因为丢失的物品中有我的新眼镜，是重要物品，被工作人员扔东西前没有告知我，我觉得不高兴，才打电话给寄存公司总公司，我打电话给你们只是告诉你们在公司里发生的事。

他说寄存柜的物品丢失，处理流程是找警察出报告，再由保险公司赔偿，但寄存柜外顶上的物品丢失不赔。

Hi, I rent a locker at xxxx and the number is xxxx. I left four days and came back yesterday on 8/30. I found that things I stored on top of my locker all disappeared. Not only big  items such as 3 baggage carts, two backpacks, electric cooker, but small things such as eye drops and eye glasses I put in the iron gap also disappeared. Those things are not visible if you stand on floor. Someone has to climb up on ladder to check if there is anything on the roof of the lockers. I believe this was done by staff.

The storage company has rules that cannot store things on top of lockers. If the management enforces this rule, are there better ways such as giving me oral warnings in advance and let me comply and clean up myself? Or at the time of cleaning up give me a call, and my cell phone numer and email is on the office computer. 

I am homeless and regularly show up in the site, almost all the staff members are familiar about me. If they think this is a serious issue that I must correct, they can easily tell me in person or  call me.

These time my biggest loss is the brand new pres**tion glasses, with a sort of other things.

I inquired a gentleman clerk in office this morning. He said if this was done by staff, they don't need to call me, and don't have any report. He said if I store things on top of locker I can be evicted.

It appears there is no procedure about how to remove things that a client stores on top of locker. No call or notice for clients in advance and no documentation.  

I know that I cannot recover anything I lost this time. But can anyone in management help me find out that things lost on top of my locker this time was an staff action, or it was a theft? I cannot change anything. I only need an answer about who did it.

把重要的眼镜放在那里是败笔。和一般人相比，我做事是少有的牢靠，但仍然这里那里出错，并且很多错误导致了损失。