我善良,可也不愿被人欺负

作者:jannykwong  于 2010-7-2 11:50 发表于 最热闹的华人社交网络--贝壳村

通用分类:流水日记|已有44评论

关键词:

    人善天不欺,我很相信,但不等于人善就不会被人欺负。

两周前的周一,实在无法忍受一多个月以来手提电脑因屏幕与键盘接触不良导致经常出现的“僵屏”(即屏幕突然僵住,并且映象慢慢散去形成模糊不清的幻彩,这时你能做的,只是不停地摇晃屏幕直至恢复正常。)我将电脑拿去鸿运电脑城的销售店(二楼左边那间大型的联想销售点)送修,并叮嘱千万要赶在周末前修好,好让我下周上班后能够使用。

上周日早上,正睡得朦胧的时候,一阵悦耳的电话铃声。

“你好,我是XXX销售店,你送修的手提电脑我店已经送去维修店了。经检测,有条线磨损严重,需要更换。由于手提电脑的附件在一年内免费保修,其他主要配件在两年内免费保修,要更换的这条线属于电脑附件。你的电脑在200810月购买的,超过了一年的附件免费保修期,所以更换这条线,维修店需要你缴付600元。”

“什么?”我一下子清醒了。“一条线怎么会这么贵?”

“你的手提电脑是08年的机子,现在华硕公司已经不生产这种型号的手提电脑了,所以这种电脑的配件不多。现在给你换的线是原装线,所以比较贵。”虽然销售店的职员很卖力地给我解释着,可我总觉得他底气不足。

“那好吧,我要开发票,而且要保证那条线免费保用半年的。”我只想快点修好电脑,等修好了再慢慢跟他们讨价还价。

有天中午,我老惦记着这将要花出去的600大洋会不会被人“吭”呢,连忙上网查询了华硕全球联保的售后服务情况,致电全国免费售后服务热线,了解有关情况,接着直接咨询广州仅有的两间被指定的售后服务维修店。被告知,如果非人为损坏,华硕电脑的消费者在两年保修期内是享受全球免费的保修服务,换线更是不用收费。通过查询,我还知道,我的手提电脑根本没有送去他们的服务维修点。了解清楚情况后,我很冒火,马上致电佛山鸿运的销售店,说明我所了解到的情况,更声明如果不把我的电脑送去合法的被指定的华硕电脑售后服务维修点,我将会投诉他,更将会向华硕中国总部投诉他的非法行为,这将会直接影响他的区域销售代理资格。

很快,店里的主管直接致电给我,除了道歉,还一再保证会把我的电脑送去售后服务点维修。

“悄悄地,你来了,不留下一点坚持;欢喜地,我赚了,不带走一点内疚。”如果我真的不去调查,不去争取,那最后我只能以这句“打油诗”安抚自己了。

后记:电脑拿回来了,没有收费。


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发表评论 评论 (44 个评论)

1 回复 wazhh 2010-7-2 12:04
如果开始时要您100大元,也就无所谓了哈
3 回复 hr8888hr 2010-7-2 12:21
在中国吗?
3 回复 snortbsd 2010-7-2 12:27
it gotta nothing to do with 善良. you just protected yourself from a fraudulent claim. a potential case of business fraud, which could be felony if you have evidence, if it is in the states!!!

"有条线磨损严重,需要更换"... my ass. i bet they did this shit for thousands of customers. i would let them write down the claims, as evidences for the future law suit!!!

you want to nail them, get evidence!!!
2 回复 jannykwong 2010-7-2 12:50
snortbsd: it gotta nothing to do with 善良. you just protected yourself from a fraudulent claim. a potential case of business fraud, which could be felony if y
如果造成业主损失,这里都可以向法院提起诉讼,要求赔偿的。问题是,一个才几百标的额的诉讼,至少要打半年才会有生产判决,然后再申请法院执行,你会为几百元打这样的官司吗?我不会。我宁可用通过其他方式去追讨,像这种有效的投诉。
3 回复 jannykwong 2010-7-2 13:00
wazhh: 如果开始时要您100大元,也就无所谓了哈
对,我也是这样想的。可惜对方太贪心了。
1 回复 jannykwong 2010-7-2 13:00
hr8888hr: 在中国吗?
对呀。在中国得懂点法律常识,才能不被骗。
3 回复 snortbsd 2010-7-2 13:14
jannykwong: 如果造成业主损失,这里都可以向法院提起诉讼,要求赔偿的。问题是,一个才几百标的额的诉讼,至少要打半年才会有生产判决,然后再申请法院执行,你会为几百元打
no, no, no...

what that XXX销售店 did had constituted a typical case of business fraud. if you have evidences that they had done this for thousands other customers, then it would be a big case. lawyers would love cases like that and it is a dream case for any lawyers who look for breakthrough of his/her career

for individual case like that, in the states, we have better business bureau. you can report the fraud case to the better business bureau and points will be recorded for XXX销售店. when cases like piling up, better business bureau could officially request a criminal investigation on that XXX销售店.

here also we have court sessions for small disputes (less than $5000). usually big businesses would avoid that since it would cost them handsomely, not money wise, but reputation, which mean it would be a very bad publicity.  with that publicity, they would lose big time...
3 回复 hr8888hr 2010-7-2 13:17
jannykwong: 对呀。在中国得懂点法律常识,才能不被骗。
关于电脑维修,在美国的service还较为均真.
可汽车维修, 在美国就不敢恭维了
3 回复 snortbsd 2010-7-2 13:22
hr8888hr: 关于电脑维修,在美国的service还较为均真.
可汽车维修, 在美国就不敢恭维了
yeah. i always use dealers, pay a bit more, but less worries. also stick with one place...
3 回复 hr8888hr 2010-7-2 13:28
snortbsd: yeah. i always use dealers, pay a bit more, but less worries. also stick with one place...
for dealer, i think not a bit more, the more usually use times to calculate
1 回复 snortbsd 2010-7-2 13:41
hr8888hr:for dealer, i think not a bit more, the more usually use times to calculate
well, the cost of parts is quite standard, not much of difference for different dealers. you can call dealers around to verify the cost of parts. as to labors, you can also check with different dealers. in my experience, for the same problem, labor hours usually close, maybe one hour difference.
2 回复 yulinw 2010-7-2 13:46
好经验~~~
3 回复 jannykwong 2010-7-2 14:28
yulinw: 好经验~~~
谢谢
2 回复 jannykwong 2010-7-2 14:32
snortbsd: no, no, no...

what that XXX销售店 did had constituted a typical case of business fraud. if you have evidences that they had done this for thousands
这里跟美国不同。中国法律只是支持直接损失,不支持间接损失的。中国公司或店铺也不很注意商誉,即使你闹到消委会,上了里面的黑名单,都不太会影响它的生意。中国目前还没像美国一样建立起完善的信用评估机制。
3 回复 hr8888hr 2010-7-2 19:49
snortbsd: well, the cost of parts is quite standard, not much of difference for different dealers. you can call dealers around to verify the cost of parts. as
yeah, i knew dealers seem honesty on his fixed list. but anything price is higher than other autostore's. especially labor's price & time
3 回复 hr8888hr 2010-7-2 20:17
jannykwong: 这里跟美国不同。中国法律只是支持直接损失,不支持间接损失的。中国公司或店铺也不很注意商誉,即使你闹到消委会,上了里面的黑名单,都不太会影响它的生意。中
总觉得什么信用评估机制是种游戏,于真实的信用与否无直接关系
2 回复 jannykwong 2010-7-2 20:39
hr8888hr: 总觉得什么信用评估机制是种游戏,于真实的信用与否无直接关系
起码它能起到监督效果,信用不好了,没人会给你贷款,没人会与你交易。
2 回复 hr8888hr 2010-7-2 20:43
jannykwong: 起码它能起到监督效果,信用不好了,没人会给你贷款,没人会与你交易。
你的看法是错误的, 你的认识应该是从大陆那些老师那里听来的吧?
2 回复 snortbsd 2010-7-2 22:36
jannykwong: 这里跟美国不同。中国法律只是支持直接损失,不支持间接损失的。中国公司或店铺也不很注意商誉,即使你闹到消委会,上了里面的黑名单,都不太会影响它的生意。中
so business fraud isn't a crime in china?
2 回复 snortbsd 2010-7-2 22:39
hr8888hr: yeah, i knew dealers seem honesty on his fixed list. but anything price is higher than other autostore's. especially labor's price & time
well, tricky part of this is how to compile the list of issues for your car...
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